Delivery & Returns

Delivery Pricing:

UK Shipping: £0.99

European Shipping Rates £1.99

Worldwide Shipping Rates £2.99

Delivery Times:

Please allow 1 - 3 working days for delivery in the UK.

Please allow 3 - 7 working days for delivery to continental Europe.

Please allow 3 - 15 working days for delivery to the rest of the world.

Delivery times are not guaranteed, for standard delivery, Cardfight Vanguard Singles will only be in a position to resend or refund UK orders after a period of 28 days has passed, for European orders this period is 42 days.

Order Acceptance:

An order is considered to be accepted when it is dispatched.

Order Dispatch:

Orders placed before 3pm Monday - Friday are shipped the same day.

Cancelling an order:

If you wish to change or cancel an order before despatch please contact us at sales@cardfightvanguardsingles.co.uk.

It would be helpful if you could have the following details to hand:

- Customer name
- Order number
- Date of the order

We attempt to process orders immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery.

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item and the cost of delivery but not the cost of returning the item to us.

Orders from outside the EU

Please be aware that orders placed from outside the EU are likely to attract import taxes/duty at the rate specified by the receiving countries tax authorities, the customer is entirely responsable for these costs and Total Wargamer will not accept returns on grounds of unpaid import duties. Should an order be returned to us for this reason the customer will be billed for any additional costs that we incur.

Returns policy & procedure:

We are pretty certain that you will be happy with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. If you would like to return an item, please let us know within 14 days of the date of delivery.

We will refund the price of the item and cost of delivery to the purchaser and provide an address for return.

If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.

We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at, sales@cardfightvanguardsingles.co.uk, outlining the item you would like to return, your original order number, our stock number and the reason. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item we will process the refund or despatch the replacement item.

 

Contact details:

Big Orbit Games T/as Cardfight Vanguard Singles
Blackminster Business Park
Blackminster
Evesham
Worcestershire
WR11 7RE

Telephone number: 01483 801080